Transdev WA is an organisation of approximately 1000 people and part of the global Transdev transport group. It runs a number of public transport contracts for the Western Australian government. In 2019 Transdev WA was facing some significant challenges. These included:
The new Managing Director recognised the need to galvanise his leadership team to improve accountability, safety, the customer experience , and the organisations performance. Working on a need for a high performing, integrated teams based approach, and with a desire to foster self-managing leadership, MODAL was called into help.
The leadership team began by mapping out a shared vision and aligning on a collective thematic goal. MODAL then worked with the team to build clarity of the plan that was needed to deliver on the vision and goal. Our consultants then spent time helping the lead team develop through:
Through a number of team alignment workshops, and individual coaching for key leaders, the group began to develop a ‘one team’ mindset.
Rapid team alignment processes then followed with each of the key functional areas in terms of Operations, Maintenance, Finance and HR. The aim was to have each of these teams:
As each of these teams became stronger and more effective, MODAL then began to facilitate alignment sessions between the cross-functional teams to break down silos and enable greater collaboration on the thematic goal.
Along the way there was a key focus on building leaders’ self-awareness and asking them to take on more of the decision making, rather than pushing it upwards. There was also a focus of improved transparency of information across the business. The result has been a high performing leadership team, greater empowerment of leaders as they progress towards integrated departments, that now work more effectively together.
Assessed the effectiveness of the senior team and other key teams using MODAL’s High Performing Teams assessment.
Help to develop strategies to drive alignment across functions, break down silo’s and develop leaders to work at the right level
Aligned the team, clarified purpose, synergised efforts, and enhanced personal impact.
Worked with each Executive and their teams to align them with the desired culture and performance standards.
Implemented specific culture development initiatives, including, business planning, team development, consulting, and coaching, in selected departments.
Facilitated workshops to promote collaboration and alignment across different departments.
Co-designed and facilitated summits to engage leaders from the top four organisational levels.
Provided leadership development programs, including executive team and individual leadership coaching at various levels.
Designed and facilitated experiential workshops to embed the desired organisational values and standards across multiple organisational levels.
Over the course of two years the following results occurred:
