Culture Development

Shape a culture that drives performance. Create the environment, behaviours and leadership practices your strategy needs to succeed.

Are either silos, lack of accountability, poor alignment or resistance to change hurting your ability to execute?

Customers will never love a company until the employees love it first.

Diagnose

Design

Develop

Deliver

Proactive Collaboration

Working together

Cooperation

Helping each together

Coordination

Organising activities

Communication

Exchanging information

Cognisance

Discovery and Awareness

Culture is shaped every day through what leaders model, how teams behave and what they experience, also what the organisation rewards, allows and expects. Most organisations recognise the outcomes of workplace culture, yet find it harder to understand and measure the complex causes of culture critical to culture change. Not only that – leaders have to be able to define and emulate the culture that will lead to the greatest performance outcomes. “Culture Eats Strategy for Breakfast” describes the well worn path of great strategy never seeing the light of day due to misaligned organisational culture.

Culture is also one of the greatest factors when it comes to retention; with staff turnover costing some organisations as much as 40% of their total profit each year, having a toxic culture can be incredibly detrimental.

At MODAL, we help organisations make culture practical. We work with leaders across all levels to understand where the current culture sits, define the culture they need and take clear steps to close the gap between the two.

Culture work should begin with business strategy and reviewing culture in relation to strategic alignment, identifying the disconnect between what is meant to be happening and what is actually happening, and asking, “What does our culture need to look and feel like to deliver the strategy?”

How we help

Clarify the culture needed to support strategy

Identify gaps between desired culture and lived experience

Build leader alignment around behaviours and expectations

Strengthen trust, accountability and consistency

Create a culture change approach that is practical and sustainable

The MODAL approach

We start by understanding your strategy, operating context and performance goals. From there, we work with your leaders to define the behaviours, norms and cultural conditions that will best support success. We then help identify where misalignment exists and where effort should be focused to create meaningful change.

The goal is not culture work for its own sake. It is to build a culture that helps your people perform, your leaders lead more effectively and your business move forward with greater alignment.

Outcomes

Done well, culture development improves more than retention and engagement. It improves how people work together, how decisions get made, how strategy gets executed and how leadership is experienced across the organisation.